The West Louisville Health Literacy Study involved twelve focus groups on the topics of health insurance and health systems literacy with residents from four West Louisville neighborhoods (Shawnee, California, Russell, Parkland). The focus groups were conducted in two rounds in 2015-16. Round one explored residents’ experiences with navigating the health care system and utilizing their health coverage, while round two explored their health information delivery preferences.
In brief, the research found that West Louisville participants are looking for in-person assistance to help them navigate the extremely complex health insurance and health delivery systems.
As a result of this research, health insurance and health systems literacy questions were added to the needs assessment used by the It Starts With Me! Community Health Program. Through this program, community health navigators provide West Louisville residents with personalized health insurance literacy assistance.
Our findings have also been presented at the American Public Health Association Annual Meeting and Research!Louisville, as well as to the Louisville Metro Board of Health and other local stakeholders.