The Health Literacy in South Louisville research project kicked off in November 2017. This study involved five focus groups and one individual interview on the topics of health insurance and health systems literacy with residents from South Louisville neighborhoods. These focus groups explored the key factors that influence how residents access health insurance and health systems information and their health information delivery preferences.
In brief, this research found that health insurance literacy is influenced by an interaction of individual and structural factors including knowledge and experience with health insurance, high cost and complexities of health insurance and healthcare systems. Similar to the West Louisville study, the present study highlights the need for personalized assistance in navigating the extremely complex health insurance and health delivery systems.
Findings from West Louisville and South Louisville studies have informed the development of the Kentucky Health Insurance Literacy Training, designed to enhance the capacity of Community Health Workers and health insurance assisters.
We are currently writing up the results of the study for publication.
Funding Source: KentuckyOne Health